FAQ's

No. Neebol offers tattoo machines, kits and cartridge needles for different stages, from first practice to professional studio work. We’re expanding our advanced equipment range to continue supporting customers as their techniques and requirements develop.

GROUNDWORK focuses on first practice and building foundations. FORGE supports developing techniques and everyday workflows. APEX offers advanced options for demanding professional studio work.

You can choose across families, provided the individual products are compatible. These families describe product positioning, not compatibility or a required upgrade sequence.

Choose a machine if you already have compatible supplies; consider a kit if you need several items together. Compare stroke length or adjustment range, grip, power setup and the exact kit contents.

Consider upgrading when your current equipment no longer meets a specific need—not simply to buy something more expensive. 

Yes, provided the individual products are compatible. Your machine and cartridges do not need to come from the same family.

GROUNDWORK, FORGE and APEX describe product positioning, not a universal compatibility standard. Check each product’s specifications before purchasing.

We ship to eligible addresses in the United States, Europe, Australia, Canada and other supported destinations. Hawaii and certain island or remote areas are excluded.

If your delivery address is accepted and a shipping option is available at checkout, we can ship to your location.

Orders with a merchandise subtotal of US$199 or more before discounts qualify for free shipping to all supported destinations.

For orders below US$199 before discounts, shipping charges are calculated based on package weight and displayed at checkout.

Orders ship from US, China or Europe warehouses, depending on stock. Processing typically takes 1–2 business days, followed by estimated transit times of 5–8 business days for domestic shipments or 6–18 business days for international shipments.

We email tracking information after dispatch. Delivery estimates are not guarantees. For delays or tracking issues, contact us with your order number.

You may request a change-of-mind return within 14 calendar days of delivery. Under our standard policy, items must be unused; opened hygiene-sensitive consumables are excluded.

You pay return shipping for change-of-mind returns. Neebol covers it for confirmed quality issues. Original shipping charges are non-refundable unless applicable law requires otherwise.

Email support@neebol.com with your order number and the items you wish to return. For faulty or incorrect items, describe the issue and include photos if available. Contact us before shipping anything back.

Approved refunds are processed within three business days after receipt and inspection. Bank or payment-provider posting times vary. Mandatory legal refund deadlines take precedence.

Electrical products purchased on neebol.com have replacement coverage for faults within one year of the original purchase date, excluding user-caused damage.

For eligible claims, no return is required and Neebol pays replacement shipping. Replacement does not restart the coverage period. This coverage does not limit your statutory rights.

For neebol.com orders, email support@neebol.com with your order number and question. For product faults, include the product name, a description and photos or a video if possible. We respond within two business days.

For Amazon or other platform purchases, use the support channel associated with your original order. Neebol’s direct after-sales service applies to neebol.com purchases.