Return Policy

14-Day Returns

For orders placed on neebol.com, you may request a change-of-mind return within 14 calendar days of receiving your order.

Under our standard return policy, items must be unused. Please contact us before sending anything back so we can provide the appropriate return instructions and address.

These conditions do not restrict any mandatory consumer rights that apply to your purchase.

Hygiene-Sensitive Products

Opened or unsealed tattoo needles, cartridges, inks and other hygiene-sensitive consumables are not eligible for change-of-mind returns under our standard policy.

This restriction does not affect your rights if an item is faulty, damaged or incorrectly supplied, or where applicable law provides otherwise.

How to Request a Return

Email support@neebol.com with:

• Your order number.

• The item or items you wish to return.

• The reason for your request, where relevant.

• Photos or videos showing the issue, if the item is faulty, damaged or incorrect.

Our team responds within two business days and will provide the next steps and return address. Please do not assume that the address on your parcel is the correct return address.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs.

Original shipping charges are non-refundable under our standard return policy unless applicable law requires reimbursement. This exception also applies to returns involving faulty products.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed within three business days.

The time it takes for the refund to appear in your account depends on your bank or payment provider.

Faulty Products & Warranty Support

If your product develops a fault, contact support@neebol.com for assistance. Fault-related rights may apply beyond our 14-day change-of-mind return period.

Electrical products purchased on neebol.com also have one-year replacement coverage from the purchase date, excluding user-caused damage. Please refer to our Warranty page for details.

Your Statutory Rights

This policy does not limit your rights under applicable consumer law. Where statutory withdrawal rights apply, including the EU’s 14-day withdrawal right, we follow the applicable rules on returns, refunds and standard delivery charges. Our standard return conditions do not override those rights.

Purchases from Other Platforms

This policy applies to orders placed on neebol.com. For purchases made through Amazon or other platforms, please use the return and support channels associated with your original order.

Contact Us

For return or refund assistance, email support@neebol.com. Please include your order number so we can help you more efficiently.

We respond within two business days.