Shipping Policy

Shipping Destinations

We ship to eligible addresses in the United States, Europe, Australia, Canada and other supported destinations. Hawaii and certain island or remote areas are excluded.

If your delivery address is accepted and a shipping option is available at checkout, we can ship to your location.

Shipping Rates

Free shipping is available to all supported destinations on orders with a merchandise subtotal of US$199 or more before discounts.

For orders with a merchandise subtotal below US$199 before discounts, shipping charges are calculated based on package weight and displayed at checkout.

Dispatch Locations

Orders ship from our warehouses in the United States, China or Europe, depending on stock availability. Your order may ship from outside your destination country.

Processing & Delivery Times

Our warehouses typically process orders within 1–2 business days.

After dispatch, estimated transit times are:

- Domestic shipments: 5–8 business days.
- International shipments: 6–18 business days.

Transit times do not include order processing. These estimates are not guaranteed delivery dates. Customs clearance, public holidays, weather and carrier disruptions may cause delays.

Order Tracking

Once your order ships, we will email you the tracking information. Tracking updates may take some time to appear after the carrier receives your package.

Taxes & Customs

Applicable taxes, customs duties and tax identification requirements vary by destination and local regulations.

Need Help?

For shipping questions, delayed packages or tracking issues, email support@neebol.com or message us through our website. Please include your order number so we can assist you.

We respond within two business days.